Attollo Systems services two main industries Government (Local, State and Federal) and Service based commercial companies.
Our customized solutions for service based companies are intended for businesses that have grown beyond one or two employees and are ready to centralize and standardize their technology deployment. When your company transitions from single to double digit employees, the you plan and implementation of technology becomes extremely important. The transition from independent systems to more centrally managed, monitored and secured becomes a core business priority to help keep processes streamlined and allow you to grow in the most effective manner.
Who We Support
Attollo Systems’ team of support professionals have a wide variety of skill sets that have allowed us to efficiently and effectively service many different service industry types that include but not limited to:
What We Support
Attollo Systems is the single source provider for all of your IT infrastructure needs. Our dedicated staff can build, design and support onsite and offsite technology solutions to your specifications and within your specialized industry.
Our skilled network technicians and engineers are prepared to support in:
- Complete IT vendor management for your organization
- Cybersecurity Evaluations
- Complete network build outs onsite and offsite: Firewalls, Routers, Switches, Servers, Wireless
- Complete Application support: Email, Document Sharing, Instant Messaging, VOIP, SharePoint, various industry specific software
- Resources for special projects: custom application design and coding
- Remote Monitoring and Maintenance 24/7, 365 days of the year
How We Support
Attollo Systems is the IT Department for your organization. After a thorough evaluation, we create a custom support plan that fits your exact needs. This includes our recommendations to update your infrastructure and is necessary for an appropriate level of support that fits your current and future needs. Our plans are built upon providing a superior level of remote support that can be scheduled during or after normal business hours.
We have a large supply of vendors from names you are familiar with, including: Microsoft, Cisco, Dell, Symantec, Adobe, Verizon, Intuit and many others to create the solution that best meets your business requirements.
For complete step by step breakdown on how we manage your IT needs, click to review The Attollo Method.
The Cost of No Support
As your business grows it is inevitable that you will need a professional team to take over the day to day management and operations of your IT systems and also recommend the appropriate upgrades that will help you grow by leaps and bounds. The lack of having this type of dedicated support can have significant consequences to your bottom line. The lost productivity has real costs to your business besides the inconvenience of being interrupted to your staff and your clients.
We have made it easy for you to figure out the cost associated with downtimes and lack of dedicated support.
Click on our Cost of Downtime Calculator tool here.
You can estimate the amount of data that needs backed up, how quickly items need to be recovered, the number of employees you have and the average wage to get a true sense of how the lack of proper IT management can negatively affect your revenue.
Just remember, its not a matter of if, it’s a matter of when a significant interruption event will hit your business causing chaos. Take steps to minimize the risk today.
How We Price
There are a handful of standard pricing models used by IT Managed Service Providers (MSP). An IT Provider Model is generally based on the maturity of the IT Support they provide along with the types of clients they generally service.
Attollo Systems using the best value method for its commercial, private sector clients. This type of model provides a customizable solution that ensures the best results for more mature organizations. The Break-Fix model is generally used by less experienced IT organizations, whose customer service levels will not be consistent. The Break-Fix model is best suited for extremely small companies or those just starting out with limited funds.
Please refer to the chart below for a comparison of the primary features of each model when making a decision for who is best able to manage your IT infrastructure from A-Z.
|Break Fix Model||User/Device Model||The Best Value Method : The Attollo Systems Way|
|Reactive||Generally Proactive||100% Proactive:|
|Generally slow customer service||Clients that utilize the service too frequently can see customer service levels drop||No reduction of service as you can’t utilize too much|
|Slower response times||Established service level agreements||Customized Service Level Agreements|
|Straight hourly or block time method of billing||All clients pay the same price either per user or per client||Customized Unlimited Flat Fee Support Billing|
|Fewer remote management and monitoring tools||Full Suite of Remote Management Tools||Full Suite of Remote Management and Monitoring Tools|
|No established processes and procedures||Some established processes and procedures||ITIL based processes and procedures to ensure consistent service leve|
|Unpredicatable pricing||Pricing for companies are the same regardless of utilization requirements||Customized flat fee support pricing based on proven methods|
|Best used for extremely small companies and new companies||Best for extremely small companies||Best for established companies|